Returns & Exchanges

We want you to love your outdoor living space, which is why we offer a 30-day return window for items in their original packaging. All returns must be authorized by our customer support team to ensure a smooth processing and refund experience.

1

Initiate Your Request

Contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.

2

Pack with Care

Disassemble the product if necessary and place all components, hardware, and instructions back into the original shipping crates or boxes.

3

Schedule Pickup

For large play centers or pergolas, we will help you coordinate a specialized freight carrier to collect the items from your property.

4

Inspection and Refund

Once our warehouse confirms the inventory is in resalable condition, we will issue a refund to your original payment method, minus applicable shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing